Latest (CSR) Customer Support Jobs in Islamabad 2024
(CSR) Customer Support Jobs in Islamabad 2024, COMSATS Internet Services (CIS), Pakistan’s pioneer ISP, invites applications from qualified and experienced candidates, for appointment on a contract basis, against the post of Customer Support Representative (CSR) for Islamabad Office.
A suitable candidate should be able to perform the tasks related to:
- Attract potential customers by answering product and service questions; and suggesting information about other products and services.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
- Maintaining records of ticketing and call reports on daily basis.
- Dealing with walk in customers and receiving payments from the customer against services being provided to them.
- Troubleshooting System related queries.
- Troubleshooting Webhosting queries.
- Troubleshooting Billing and network-related problems.
- Diagnosing and solving both hardware and software related issues.
- Providing support to clients through remote access using software like Team Viewer, Ammyy, Any desk.
- Configuration of router if required at customer end.
- Configuration of all major third party software like Outlook, live mail, and Thunderbird.
- Creating and managing of all procedural documentation along with other relevant reports.
- Responding to call-outs within agreed time limit.
- Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineer.
- Outlook Configuration.
- Mobile Email Configuration.
- Troubleshooting & Communication.
- Customer Handling.
Required Skills:
- Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch).
- Knowledge of DNS, SMTP, POP3, IMAP, FTP, HTTP, HTTPS, SSL
- Knowledge of Microsoft Office.
- Outlook Configuration.
- Mobile Email Configuration.
- Troubleshooting Skills.
- Customer Handling.
- Communication Skills.
- Can Work on Rotating Shifts
Job Skills:
Customer Service Problem Analysis Time Management
Job Details
Industry: Telecommunication / ISP
Functional Area: Client Services & Customer Support Total Positions:1 Post
Job Shift :Rotating
Type: Full Time/Permanent
Location: Islamabad, Pakistan
Gender: No Preference
Age22 – 35 Years
Minimum Education: Bachelor
Degree Title: BS, BE, BCS, BS (CS) or equivalent.
Career Level: Entry Level
Minimum Experience: 1 Year
Apply Before: May 01, 2024
Posting Date: Apr 03, 2024
Application Process:
Be among the first 25 applicants by submitting your resume and a brief cover letter explaining your interest in the position. Apply online through our website by the deadline of April 23, 2024. We look forward to reviewing your application and welcoming you to our team in Rawalpindi, Punjab, Pakistan.
Scope of Customer Support Jobs in Islamabad 2024:
Growing Economy: Pakistan’s economy continues to grow despite challenges, offering opportunities for businesses to expand and thrive. This growth fuels demand for sales professionals across various industries, including retail, FMCG (Fast Moving Consumer Goods), pharmaceuticals, telecommunications, and real estate.
Expanding Consumer Market: With a population of over 220 million people, Pakistan boasts a sizable consumer market. This presents ample opportunities for sales professionals to tap into different demographics and cater to diverse consumer needs and preferences.
Rise of E-commerce: The rise of e-commerce platforms in Pakistan has transformed the retail landscape. Sales professionals with expertise in digital marketing, online sales, and e-commerce platforms are in high demand as businesses seek to capitalize on the growing trend of online shopping.
More About Jobs in Pakistan:
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